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We have a 100% Satisfaction Guarantee

If you are dissatisfied with your order for any reason, return it in the original packaging, in unused condition within 14 days of receipt for a refund of your purchase price, less shipping and handling charges. Also note, select products, as outlined in this policy, will incur a restocking fee.

You must contact us using our Contact Us Form to make arraignments for any returns. Please do not take it upon yourself to simply return any merchandise without contacting us first and waiting for our instructions, or you will void any and all return rights. We will provide instructions to you via email on how, when and where to return the merchandise if a return is necessary.

Custom Crafts

On custom made crafts, you cannot order multiple versions of the same item, then keep th one you like best and return the others. No refund will be given in this instance, regardless of time limits. NO EXCEPTIONS. 

All returned merchandise must be sent back using a method that includes a tracking number so the package can be tracked in the event it gets lost.  If you return the package via the US Post Office, you must purchase a Delivery Confirmation slip to get tracking. If you choose not to follow these instructions, and your package gets, lost, you will be liable for the merchandise, and no refund will be given.

Returns after the 14 day grace period will be charged a 25% restocking fee. Returns will NOT be accepted after 30 days. NO EXCEPTIONS.

Accidental Damage in Transit

While we are careful to package your order securely with lots of padding for safe shipment, accidents do sometimes happen on rare occasions. If your purchase arrives in damaged condition, DO NOT automatically return it without contacting us first and Save the original packing material and original shipping box until we send you instructions on how to proceed. We insure most shipments, and our insurance carrier may require us to show them the packing material we shipped the item in to get a reimbursement. In most instances, you can just email us a picture of the damaged item rather than returning it and incurring additional shipping charges. If you return the item without us telling you to, we will deduct the return postage from your refund. We will gladly give you a replacement or refund for any damaged items when our return instructions are followed.


Out of Stock Items


In the event an item is out of stock or discontinued, we will contact you to give you a choice of an alternate product substitution if we have something similar, or will issue a refund for that portion of your order, whichever you prefer.

If the item is just temporarily out of stock, and we expect a new shipment within a week, we will hold your order until the new shipment comes in, unless you have given us instructions otherwise. If it will be longer than a week, we will contact you to see if you want to wait or get a refund. We will issue a refund if we don't know when we will be getting that item again.

You can sign up for product notifications for any product you are interested in. We will then notify you if the item comes back in stock at a later date.

Pricing Disclaimer

We reserve the right to correct any errors such as typos or the ommision of a price or pricing errors. If you find an item priced at $0.00, you can assume it is clearly an error, and you should email us to get the correct price. We will refund your order if we feel there was a pricing error.

Items containing animal parts


Many states have laws prohibiting posession of certain bird or animal parts, including feathers. It is your responsibility to make sure all materials used in an item are legal in the state where you live before ordering. When in doubt, contact your local Fish and Game Department. By ordering an item containing these materials, you agree we will assume no liability for any criminal or civil penalties that may arise, should you choose to ignore this warning.

Shipping and Handling Charges

Anywhere in the Continental US (lower 48 states)

All orders going to the continental US will be computed using the chart below.

We will ship your order by the most cost effective method, at our discretion, unless prior arrangements are made. Our standard shipping rates chart below is for US Postal Service 1st Class or Priority Mail. This will usually get your order to you within 5-7 days, excluding weekends and holidays.

Priority Mail  usually arrives in 3-4 days, excluding weekends and holidays.


Order Amounnt
Shipping & Handling
Up to $25.00 $ 8.99
$25.01 - 50.00   13.95
$50.01 - 75.00   18.95
$75.01 - 100.00   21.95
$100.01 - 200.00   28.95
$200.01 - 499.99   49.95
$500.00 - UP   99.95
Because our shopping cart can't tell how big your package will be or how heavy, it will sometimes overcharge on the postage for small but more expensive items. If you feel you have been overcharged, let us know, and we will refund any excess.

EXPRESS SHIPPING

If you prefer to have your order shipped by 2-3 day service, we can do that by special arrangement, but shipping charges will be substantially higher, and in many cases cost prohibitive, and may only save a day over Priority Mail. For example, rush orders from our warehouse go Express Mail, which carries a minimum charge of $18.99 - $25. WE DO NOT RECOMMEND USING EXPRESS MAIL UNLESS ABSOLUTELY NECESSARY due to the cost.

Examples: a $100 order can ship for $40-$50 by Express Mail and a $1 order can ship for $18.99 due to the minimums. We will recompute shipping charges in those cases after the order is ready for shipment and let you know what the actual charge will be.

Express Mail still takes two business days from where we live to anywhere in the continental US, and will arrive at your post office by 3:00pm on the second day, not counting the day it was mailed. However, your post office may not deliver it to you until the following day, unless you go to the counter and ask for it.

Example: Mail leaves our post office at 4:00pm on Monday. Your post office will receive it by 3:00pm Wednesday. There is no faster way to ship from the rural area we are located in.



Alaska, Hawaii , Guam, Puerto Rico, Virgin Islands, APOs/FPOs, US Military Bases

Shipping costs are usually $13.95 MINIMUM or approx. 20% to 25% of the Order Total, whichever is greater, and ships USPS Air Mail Only, taking up to 2 weeks for delivery. Our Shopping cart will charge you the rate for the continental US. After your order is placed, we will notify you of the actual shipping charges and any difference owed before your order is shipped. You wlll have the option of remitting the additional postage if required, or cancelling the order at that time.



International Orders to all other locations

We ship to any country that doesn't have trade embargos with the United States and that PayPal.com will process payments from EXCEPT ITALY. (We have had too many packages disappear at Italian customs with no explanation.)

Shipping costs for international orders are usually $16.95 MINIMUM (except Canada may be lower) or approx. 30% to 35% of the Order Total, and ships USPS Priority Air Mail Only, taking 2 to 5 weeks for delivery, depending on which country you live in.

 

Priority Mail allows your package to be tracked, and includes $50.00 insurance. If the value of your package is more, and you want additional insurance in case it gets lost or something gets broken, leave a comment in the comment box on your order form. If you decide not to purchase additional insurance, and something happens to your package with a value over $50.00, we will only reimburse you up to the $50.00 limit if you haven't purchased additional insurance. 

 

Our Shopping cart will charge you the rate in the table below. After your order is placed and packed and weighed, we will notify you of the actual shipping charges to your country and let you know  if there is any difference owed before your order is shipped. At that time, you will have the option of either paying the additional postage if needed, or cancelling the order.



Order Amounnt
Shipping & Handling
Up to $25.00 $16.95
$25.01 - 50.00   24.95
$50.01 - 75.00   44.95
$75.01 - 250.00   79.95
$250.01 - 499.99   99.95
$500.00- UP  144.95



 Additonally, many countries have restrictions on the importation of certain bird feathers, animal parts, and weapons such as knives and spears. It is your responsibility to check with your local customs to be sure the item(s) you are ordering are allowed into your country or state.  By ordering items containing these materials, you agree we are not responsible for items seized by Customs Inspectors or State Inspectors, or any criminal or civil penalties that may arise from such importation.
 

Some countries also charge a Duty Fee on imported items, if your order reaches a certain dollar amount, which varies by country. This is the responsibility of the buyer.


 



 
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  Friday 17 November, 2017
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